Successful engagements are measured by your satisfaction.

Methodology

Delivering applications that not only provide business value, but are easy for support personnel to maintain and enhance, requires attention to detail, and a uniform approach. AmberLeaf’s delivery experts leverage extensive experience combined with our unique and repeatable process to meet business requirements and satisfy technical needs. This process combines strategic and functional planning and tactics to help your organization move quickly to action. We leverage our past experience to foster your company’s internal alignment and to help you solve the specific issues your organization is facing.

CX Program Roadmap

Whether you are just getting started or well on your way, a Customer Experience Roadmap is critical to the success of a CX transformation program. Successful CX programs institute methods to measure, manage, and enforce project selection and implementation while aligning to business objectives. Whether your CX initiative is being driven by Sales, Marketing, or Services, the CX Roadmap gets all your stakeholders aligned.

CX & Data Assessments

Already have a roadmap? Don’t need a Program Office or transformational plan? Try our project and data Assessment offerings instead. A slimmed down road map designed to focus on a specific sales, marketing, service or customer data project. Assessments are a fast and prescriptive way to move your initiatives forward.

Accelerators

The fastest, easiest, and most cost-effective way to get a CX project designed, developed, and deployed is with an AmberLeaf Accelerator consulting service. Whether it’s a targeted marketing campaign, adding a channel to your contact center, or putting a process in place maintain data quality and governance, AmberLeaf has an Accelerator. The primary goal of our Accelerators is to deliver business value within four to eight weeks, enabling you to minimize cost and maximize your implementation budget.

Data Study

Analyzing customer experiences and project performance is vital to determine if projects are meeting your business objectives and providing a return on investment. Knowing where you stand on plan, ROI, and delivery deadlines will help you to make informed investment decisions and project priorities.

Project Leadership

The benefits of effective Project Management span the life of every project. AmberLeaf’s Project Management approach focuses on creating a productive work environment, effective communication, solid project planning, and documented processes for risk mitigation and issue resolution. Project Management is responsible for task delegation, enforcing project standards, and keeping the project on schedule and on budget. Our team is experienced in managing projects of all sizes while integrating with your team’s resources, which allows us to deliver solid leadership in our engagements.

Quality and Customer Service

At AmberLeaf, the key measure of project success is client satisfaction. A successful application meets the needs of both the business community and the technical community. Projects must ensure data quality, timely delivery, and a proven development process to ensure the applications can keep pace with the rapidly changing business environment to meet your needs. Technical users require an application with automated data integrity validation, consistent data model and standards, advanced support procedures, and complete and accurate documentation. Our years of application development and support prepare us to provide the highest level of customer service.